One of the key challenges faced by eye hospitals is the struggle to increase surgical volumes and revenue. While increasing outpatient volumes is one concern, a more important strategy is to monitor and increase uptake of services – including uptake of surgery, spectacles, medicines and adherence to essential follow up visits.
Patient counselors play a key role in increasing this uptake. However, many eye hospitals struggle with this challenge, despite having a counseling cadre.
In view of this, VISION 2020: The Right to Sight- INDIA organized a two day training programme on “Patient Care Counselors” on 28 & 29 September 2018 at PBMA’s HV Desai Eye Hospital, Pune, Maharashtra.